Relationship Manager Provider, Education & Wellness

Key Responsibilities

• Coordinate a database of statistics and narratives for tracking progress and efficacy of treatments and chronic disease program outcomes.
• Improve business retention by engaging & communicating disease awareness, health conferences and wellness initiatives to customers
• Analyze ailment reports for loss making schemes and offer disease prevention interventions.
• Develop and manage a new business product that covers the wellness needs of Bancassurance clients to enable them to access services within the wellness ecosystem
• Support initiative in the wellness loyalty card program
• Liaise and collaborate with other relevant clinical specialist services within the country, primary healthcare and other stakeholders in the public, non-governmental and private sectors, as well as consumers, in relation to the coordination of care of clients with chronic diseases.
• Support and coordinate the chronic disease management program model of care.
• Facilitate healthcare providers’ accreditation and relationship management with internal and external clients and be custodian of providers contracts.
• Leverage marketing initiatives are being undertaken by Bancassurance retail and corporate teams to drive well-being awareness 
• Working with the digital team to support online platforms for health products & wellness initiatives.

The Person

For the above position, the successful applicant should have the following:

• Bachelor of science in healthcare related field /Nursing/Clinical Medicine
• Professional Qualifications: COP will be added advantage

Essential Experience to have:

• 2 years’ experience in Medical Portfolio Retention 
• 2 years’ experience in Relationship Management 
• 2 years’ experience in Schemes member education 
• 2 years’ experience in Healthcare Business Development
• 2 years’ experience in Scheme performance reports 

Desired Experience to have:

• 2-year Chronic disease management programs
• 2-year Provider Accreditation 
• 2-year Wellness / Health Talks 
• 2-year Provider / Scheme visits 
• 2-year Customer Service 
• 2-year People Management 

The above position is a demanding role for which the Bank will provide a competitive remuneration package to the successful candidate. If you believe you can clearly demonstrate your abilities to meet the criteria given above, please log in to our Recruitment portal and submit your application with a detailed CV.

To be considered your application must be received by Monday 24^th February 2025

Qualified candidates with disability are encouraged to apply.

Only short-listed candidates will be contacted.