PROVISION OF TRAINING FOR PREMIUM BANKING RELATIONSHIP MANAGERS (HIGH NET WORTH) AT KCB BANK-KENYA

KCBK is seeking an experienced service provider to build capability and competencies of their Premium Relationship Managers who handle High Net-worth clients for the Bank.

Learning objectives

1. Provide participants with training on Relationship & Portfolio Management for High-Net-Worth clients.


2. Train participants to recognize the role of Business Acumen and Commercial Awareness to enable address customer needs and expectations.


3. Provide participants with key concepts on how to manage High Net Worth Customer Excellence Relationships and Networking Skills.


4. Equip Premium Relationship Managers with Effective Business Communication & Personal Etiquette skills to assist navigate various business interactions and maintain professionalism.


5. Provide participants with essential Negotiation Skills and Stakeholder Management, to enable them to understand and address stakeholder needs while developing strong negotiation skills for win-win solutions.