Our Decade-Long Journey to Customer Convenience
Close your eyes and travel back in time a decade. How does it look? Do you see the endless queues at banking halls? Do you see the long queues at ATMs? Do you see everyone exchanging cash for goods and services? We have come a long way.
There was a time school fees could only be paid via banker’s cheque, the queues during back-to-school season were endless. But banking has evolved, and KCB has been at the forefront. Nowadays you can pay rent, shop or even buy an air ticket with the touch of a button, wherever you are, whenever you want.
We've all taken the digital plunge, and there's no turning back! Just to give you a glimpse into the digital revolution, a whopping 98% of KCB transactions have migrated to the digital realm. It's clear as day that customers are loving the convenience of digital banking.
And guess what? KCB has a cool 4 million customers registered across various digital solutions. On an average month, more than KES 120 billion transactions in value are being zipped around online. And over the course of a year over 150 million transactions valued at over KES 1.4 trillion happen through KCB's digital channels.
Of course, fraudsters are working overtime, and you know what they say, with great power comes great responsibility. Ours is to ensure that all transactions are safe. So, we've beefed up our security game. We've put up fraud systems in place that not only catch transactional errors but also have a knack for sniffing out sneaky fraudulent activities.
There's more! We work hand in hand with telcos so we can keep a close eye on all transactions. This has allowed us to give senders and recipients real-time money transfer and payment confirmations. And the icing on the cake? We've paired up our customer SIM cards with phone IMEI numbers. This helps our systems spot any fraudulent SIM card swapping business. If our system senses any suspicious activities, it will block transactions faster than you can say 'fraud protection’.
This digital move was a game-changer for us too. We did not just stop at voice calls or the traditional branch visits. We went way beyond! Now, our customers have a bunch of options to get help. They can go the self-service way or slide into our DMs on WhatsApp & social media or shoot us an email or a quick text. We're here for you in whatever way works best!
While technology has empowered KCB Bank to transform banking, we acknowledge that perfection is a journey, not a destination. The occasional system hiccups and downtimes are inevitable, but KCB has come a long way in ensuring that it’s business as usual no matter the hiccup. For instance, we have developed multiple banking channels, ensuring that if one channel falters, others are there to support customers.
The digital revolution has been a game changer for businesses and individuals. Let us paint you a picture: Back in 2010, only 5 million Kenyans had a shot at getting a loan. Fast forward to today, and that number has skyrocketed to over 20 million. So, what's behind this monumental leap? Well, it's all thanks to forward-thinking banks like KCB who've made it possible to get credit without the hassle of a traditional bank account or security. You can now say goodbye to notorious loan sharks!
Take, for instance, the KCB M-pesa loan, which dishes out credit to 21 million registered users. All they need is a quick application right from their mobile phones. It's like credit on demand! To ensure Kenyans have even more access to financial help, KCB teamed up with fellow industry players. One of the products conceived from these collaborations is Fuliza. This little gem turned into KCB's most successful digital product, with an astonishing 18 million registered users and counting.
But it's not just about individuals; businesses get their fair share too. We offer overdraft facilities for MSMEs (Micro, Small, and Medium Enterprises). This nifty solution lets businesses tap into KES 1 million right from their smartphones. And when it comes to payments, we’ve got you covered with our Universal Till. It's a game-changer that allows businesses to accept payments from different platforms like M-pesa, Vooma, Airtel, and other KCB accounts.
There's more! The KCB Business App is like your trusty sidekick in business management. It offers real-time ledger views, secures fund receptions, and even gives you live notifications whenever a transaction happens. Plus, it links different business tills, making payment tracking a breeze.
With the digital shift, fewer folks are making trips to our bank branches. But guess what? It's all for a good reason! This change has allowed our amazing staff to focus on serving customers who need that special touch. From personalized services like financial advice, mortgage assistance, asset-based financing, MSME relationship banking and a whole lot more.
This has also made it easy for new customers to join our pride due to our seamless banking services. Our KCB solutions are now more accessible and useful than ever before. So, while you might not see us as often in the banking halls, rest assured that we're working hard behind the scenes to make your banking experience better than ever.
As a Bank, we continue to innovate and provide unique solutions to make banking more convenient and faster for all Kenyans. It's not just banking, it is a banking revolution designed with you in mind. To learn more about the strides we’ve taken to give our customers exceptional service, go to www.kcbgroup.com
