MOBI Chama

• How to Register for KCB Mobi-CHAMA

  • Open a group/Chama account at any KCB Branch
  • Chama members to open individual accounts with KCB  
  • Sign up for KCB Mobile banking
  • Link the individual accounts to the Chama account
  • Officials can add new members or remove existing ones

• Transfer/Deposit cash to your Chama account

  a)From an individual’s account in KCB

  • Dial *225#
  • Enter your KCB Mobi PIN
  • Select Chama
  • Select Transact As a Member
  • Select Transfer Funds to Chama
  • Select the Specific Chama you are Paying
  • Choose account(if you have more than one account at KCB
  • Enter amount
  • Verify the transaction details and Commit the transaction

  b)      From Safaricom M-PESA

  • Go to Safaricom M-Pesa menu
  • Select Pay Bill
  • Enter the KCB business number 522522
  • Enter your Chama account number
  • Enter the amount you wish to transfer
  • Enter your M-PESA PIN
  • Commit the transaction

• Borrow loans from Chama [as a member]

  • Dial *225# to access the mobile platform
  • Select Chama menu
  • Select transact as a member
  • Select borrow loan from Chama
  • Select the account to be credited (if you have more than one account at KCB)
  • Select the Chama (if you have more than one Chama)
  • Enter amount you want to borrow
  • Verify the transaction details and Commit the transaction

• How is KCB Mobi Chama Service Accessed?

  KCB Mobi Chama is accessible on KCB’s Mobile Platform USSD code *225#. It is available and visible ONLY to Members already registered on KCB Mobi Chama hence if one is not registered on the service, they will not view the Chama menu.

• How does an existing KCB group customer access KCB Mobi Chama

  • Complete the Application Form for KCB Mobi Chama
  • Submit the form to the nearest KCB branch with a copy of minute’s resolution to register for the service.
  • The customer service consultant or Micro banker will verify the application documents and action accordingly.
  • These application will undergo a second level authentication before approval by the Mobi Checker.
  • Since all the group members are already registered on Mobile, they will not receive a new mobi PIN. Instead, they will receive a notification that they have been added to the Chama. 
  • Sample message is as below. Dear Charles Momanyi, you have been added to Hope Welfare. Dial *225# to access the service.

• How are new members joining an existing group added to KCB Mobi Chama?

  This can be done either by the group officials or at the branch. It is however recommended that group officials should add all new members to the group on KCB Mobi CHAMA. For a new member to be added, they must open an individual KCB account and register for KCB Mobile banking. Once this is done, one of the signatories will initiate the request to add the new member and the other two officials will approve the request. Upon approval, the member will be successfully added to KCB Mobi Chama and will receive an sms notification to confirm successful addition. For this to be done in the branch, written instructions which have been signed as per the group account signing mandate must be presented to the customer service for execution.

• What Services do group members’ access on KCB Mobi Chama?

  • KCB Mobi Chama offers two main financial transactions; 
  • Borrow Loan from Chama and,
  • Transfer Funds to Chama Other services include;
  • Balance Enquiry 
  • Ministatement 
  • Adding a new member  Removing a member

• What are the charges on KCB Mobi Chama?

  The proposed charges for transferring the funds from the group account to member account (Borrow Loan) is Kshs 10. This is in the process of implementation and will only apply to the groups that have opened TUUNGANE account. However, normal mobi charges will apply for all the other financial transactions. NB/: Addition and Removal of a member from a Chama are non – financial transaction that are offered free of charge. What is the Maximum loan granted to members on KCB Mobi Chama? The loan granted on KCB Mobi Chama is NOT a bank loan hence the limit will vary from one group to another. However, daily Mobi transfer limits will apply.

• What is the interest rate for loans offered on KCB Mobi Chama?

  As earlier stated, this is not a bank loan hence the decision on the interest rate or repayment period is specified by the group in their group constitution which is submitted to the Registrar of societies during the registration process.

• How are Group officials changed or Removed on KCB Mobi Chama?

  Just like any registered account, amendment of roles on KCB Mobi Chama will only be done at the branch upon provision of the necessary change of account signing mandate documents. This will have to be changed on T24 before implementing on KCB Mobi Chama. Existing change of account mandate processes and procedures for Tuungane account MUST be adhered to.

• What if I forget my KCB Mobi Chama PIN?

  This is my normal mobile banking PIN. In the event of forgetting his or her PIN, the group member will be required to visit the nearest KCB branch for a PIN reset.

• How do I escalate Mobi Chama Queries?

  Mobi Chama is based on a Funds transfer financial model which is straight forward. Any queries on this service can be handled at branch level by the micro-banker or Mobi Checker & Maker, Customer Experience Unit or Head office units (Digital Financial Services Unit & Micro banking unit).