mVisa

• What is the mVisa QR Code?

  The mVisa QR Code is a form of a bar code that has the merchant's information (merchant name & account number) required for the payment. You will just need to scan this QR code with the scanner built in the mVisa enabled KCB app to start the payment process.

• What is the mVisa Merchant I.D?

  The mVisa Merchant I.D is a number that has the merchant's information (merchant name & account number) required for the payment. You will just need to key in the Merchant I.D number with your feature phone to start the payment process.

• What do I need to pay with mVisa?

  You only need a smartphone with a data connection and the KCB app, downloaded on your phone. For the feature phone, dial *522# to access mVisa.

• Where can I use mVisa to make purchases?

  mVisa makes payments easier everywhere. Just look for the mVisa acceptance mark wherever you wish to pay, whether it's a retail store or your favourite shopping website.

• How do I use mVisa?

  To pay at a store?

  1. Look for the mVisa acceptance mark, QR code or the Merchant I.D at the billing counter.
  2. Scan the merchant's QR code or type in the mVisa Merchant I.D in the KCB app. For a feature phone, key in the Merchant ID number once you access mVisa via the USSD - *522#
  3. Enter the exact amount you need to pay the merchant.
  4. Authenticate the transaction with your mobi PIN.
  5. Get the transaction confirmation.

  To pay online?

  1. Spot the mVisa acceptance mark and the QR code or Merchant I.D on the check-out/billing page when you are ready for your purchase.
  2. Scan this QR code or type in the numeric merchant I.D.
  3. You will either need to enter the payable amount or scanning the QR code will automatically display the payable amount.
  4. Authenticate the payment with your mobi PIN and confirm the transaction.
  5. Get the transaction confirmation instantly.

  To make bill payments?

  1. Spot the mVisa acceptance mark and the QR code on your bill.
  2. Scan this QR code or type in the numeric merchant I.D.
  3. You will either need to enter the payable amount from the bill or scanning the QR code will automatically display the payable amount.
  4. Authenticate the payment with your mobi PIN and confirm the transaction.
  5. Get the transaction confirmation instantly.

• What happens if I lose my mobile phone?

  If you lose your mobile phone, please contact KCB immediately. With mVisa, you authorize each payment with an mobi PIN which prevents other people from using your account even when you lose your phone as only you know your mobi PIN.

• What happens if a wrong transaction was made?

  You can request the merchant directly for a refund or contact KCB just as you would with any credit or debit card payment.

• What is the mVisa QR Code?

  The mVisa QR Code is a form of a bar code that has the merchant's information (merchant name & account number) required for the payment. You will just need to scan this QR code with the scanner built in the mVisa enabled KCB app to start the payment process.

• What is the mVisa Merchant I.D?

  The mVisa Merchant I.D is a number that has the merchant's information (merchant name & account number) required for the payment. You will just need to key in the Merchant I.D number with your feature phone to start the payment process.

• What do I need to pay with mVisa?

  You only need a smartphone with a data connection and the KCB app, downloaded on your phone. For the feature phone, dial *522# to access mVisa.

• Where can I use mVisa to make purchases?

  mVisa makes payments easier everywhere. Just look for the mVisa acceptance mark wherever you wish to pay, whether it's a retail store or your favourite shopping website.

• How do I use mVisa?

  To pay at a store?

  1. Look for the mVisa acceptance mark, QR code or the Merchant I.D at the billing counter.
  2. Scan the merchant's QR code or type in the mVisa Merchant I.D in the KCB app. For a feature phone, key in the Merchant ID number once you access mVisa via the USSD - *522#
  3. Enter the exact amount you need to pay the merchant.
  4. Authenticate the transaction with your mobi PIN.
  5. Get the transaction confirmation.

  To pay online?

  1. Spot the mVisa acceptance mark and the QR code or Merchant I.D on the check-out/billing page when you are ready for your purchase.
  2. Scan this QR code or type in the numeric merchant I.D.
  3. You will either need to enter the payable amount or scanning the QR code will automatically display the payable amount.
  4. Authenticate the payment with your mobi PIN and confirm the transaction.
  5. Get the transaction confirmation instantly.

  To make bill payments?

  1. Spot the mVisa acceptance mark and the QR code on your bill.
  2. Scan this QR code or type in the numeric merchant I.D.
  3. You will either need to enter the payable amount from the bill or scanning the QR code will automatically display the payable amount.
  4. Authenticate the payment with your mobi PIN and confirm the transaction.
  5. Get the transaction confirmation instantly.

• What happens if I lose my mobile phone?

  If you lose your mobile phone, please contact KCB immediately. With mVisa, you authorize each payment with an mobi PIN which prevents other people from using your account even when you lose your phone as only you know your mobi PIN.

• What happens if a wrong transaction was made?

  You can request the merchant directly for a refund or contact KCB just as you would with any credit or debit card payment.