Dear Esteemed Customer,
RE: COVID-19: OPEN LETTER TO OUR CUSTOMERS AND GENERAL PUBLIC
Today, we are all going through a difficult period of uncertainty because of Coronavirus (COVID-19), a pandemic that has disrupted our way of life at personal, family and business level. We are most definitely troubled by the turn of events and are possibly worried about what will happen next. In the midst of the crisis, we need to find solace and forge forward as a humanity. We will eventually triumph.
As a business, we are concerned about the safety and well-being of our families, colleagues, partners, customers and all the stakeholders who make up the KCB family across all the markets we operate. For you our valued customer, I take this time to assure you of our continued support during this period. We have been with you; we are in this together.
We have therefore taken several precautionary measures internally, in line with the guidelines issued by Government agencies and other subject matter authorities across markets. Allow me to highlight a few of these measures:
- We have installed alcohol-based hand sanitizers in all our premises, and have also provided gloves, safety masks and hand sanitizers to our staff handling cash to minimize any risk.
- Set up emergency isolation areas in all our premises in case of incidents.
- We request that you adhere to the social distance of one meter in all your interactions.
- We advise you to use our alternative banking channels - Cash recyclers, ATMS, Cash Deposit Machines, Mobi, KCB M-PESA, Vooma, and internet banking.
- To ensure business continuity and guarantee staff safety, we will have some of our staff working off-site.
Authenticated advisories by government and health authorities e.g. World Health Organization (WHO), are good references on how to take care of yourself, your friends and your family.
While the crisis is unprecedented and unique, we have activated our Crisis Management Team which is working around the clock to manage the situation. We will continue monitoring, boost surveillance and drive more awareness.
It is our hope the situation will be contained, and a solution found soon to help us resume our normal lives. Working closely with Government agencies and other authorities, we will continue providing updates, as and when received.
Keep safe, stay alert!
Yours sincerely,
JOSHUA OIGARA, CBS
GROUP CHIEF EXECUTIVE & MANAGING DIRECTOR
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